Orders
Shipping & Returns
We roast fresh to order and ship fast. Here’s everything you need to know about getting your coffee from our Melbourne roastery to your door.
At a glance
Shipping rates
Free
Free shipping
On all orders over $80 AUD. The most popular way to order — stock up and save.
$12
Standard shipping
Flat rate of $12 AUD on orders under $80. Tracked delivery across Australia.
3–5 business days
Estimated delivery time across Australia from dispatch. Metro areas typically arrive in 3 days; regional and remote areas may take up to 5 business days.
Roasted fresh, dispatched within 48 hours
Every order is roasted to order in our Melbourne facility. Your beans are roasted fresh and dispatched within 48 hours of your order being placed (excluding weekends and public holidays).
Australia only
We currently ship within Australia only. International shipping is something we’re working on — subscribe to our newsletter to be notified when it becomes available.
Eco-friendly packaging
We use fully recyclable, compostable packaging. Our coffee bags are home-compostable, and our outer shipping boxes are made from recycled cardboard. We use minimal void fill and no single-use plastic.
Our guarantee
30-day satisfaction guarantee
We stand behind every bag we roast. If you are not completely happy with your purchase for any reason, contact us within 30 days of receiving your order and we will make it right — no questions asked.
01
Get in touch
Email hello@everestbeans.com with your order number and a brief description of the issue.
02
We confirm
We'll get back to you within one business day to confirm your return or arrange a replacement.
03
Refund issued
Approved refunds are processed within 5–7 business days to your original payment method.
Contact for returns
Email us at hello@everestbeans.com with your order number. We’re a small team and we reply to every message.
Our returns policy is in addition to your rights under the Australian Consumer Law. For full details, see our Terms & Conditions.