Privacy Policy

Everestbeans (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase from us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

01

What information we collect

We collect personal information that you voluntarily provide to us when you place an order, create an account, contact us, or subscribe to our newsletter. This may include:

• Identity information: your full name and email address.
• Shipping address: street address, suburb, state, postcode, and country.
• Payment information: credit or debit card details processed securely by our payment provider; we do not store full card numbers.
• Order history: products purchased, order value, and delivery status.
• Communications: messages you send us via email or our contact form.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically when you use our website.

02

How we use your information

We use the personal information we collect only for the purposes for which it was collected, or for directly related purposes. These include:

• Processing and fulfilling your orders, including arranging delivery.
• Sending order confirmations, shipping updates, and receipts.
• Responding to your enquiries and customer support requests.
• Sending marketing communications if you have opted in (you may unsubscribe at any time).
• Improving our website, products, and overall customer experience.
• Complying with legal obligations and resolving disputes.

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

03

Cookies and tracking

Our website uses cookies — small text files stored on your device — to enable core functionality. We use essential cookies only, specifically to maintain your shopping cart session between pages. We do not use advertising cookies, cross-site tracking, or third-party analytics cookies.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling essential cookies may prevent your shopping cart from functioning correctly.

04

Third-party services

To operate our business we engage trusted third-party service providers who may handle your personal information on our behalf:

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow them to use it for their own purposes.

05

Data retention and your rights

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including meeting legal, accounting, or reporting requirements. Order records are typically retained for seven years in accordance with Australian tax law.

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate, incomplete, or out-of-date information.
• Request deletion of your personal information where we no longer have a lawful basis for holding it.
• Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise any of these rights, please contact us at hello@everestbeans.com. We will respond within 30 days.

06

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.